Refund policy

Return & Exchange Policy

Last Updated: July 2026

At Raishay, customer satisfaction is our priority. Every order is carefully inspected before dispatch to ensure the highest quality. Please review our Return & Exchange Policy before making a purchase.

No Cash Refunds

Raishay follows a No Cash Refund policy.

Refunds are only considered under exceptional circumstances outlined in this policy.

Exchange Requests

If you wish to request an exchange, please contact our Customer Support within 7-days of receiving your order.

To process your request, please provide:

  • Order Number
  • Full Name
  • Clear images of the product
  • Reason for the exchange
  • Items eligible for exchange must:

Be unused and unworn.
Be unwashed and unaltered.
Have all original tags attached.
Be returned in their original packaging.

Exchange Eligibility

Exchanges are accepted only in the following cases:

  • You received the wrong item.
  • The product has a manufacturing defect.
  • The item arrived damaged during delivery.
  • You received a different size than the one ordered.
  • All exchange requests are subject to inspection and approval by our Quality Control team.

Items Not Eligible for Exchange

The following items cannot be exchanged or returned:

  • Sale or discounted products.
  • Items purchased during promotional campaigns.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Requests based on change of mind.
  • Minor color variations caused by different screen settings or photography lighting.
  • If a product purchased at full price is later discounted, exchanges will be processed based on the current selling price.

International Orders

At this time, international orders are not eligible for returns, exchanges, or refunds, unless the product has a verified manufacturing defect or an incorrect item was delivered.

Refund Exceptions

Although Raishay maintains a No Refund policy, refunds may be approved in exceptional situations, including:

  • The ordered product is unavailable after order confirmation.
  • A verified manufacturing defect is found and an exchange is not possible.
  • An incorrect product was delivered and a replacement cannot be arranged.
  • Approved refunds will be processed to the original payment method.

Please allow 7–15 working days for the refund to appear, depending on your payment provider.

Shipping charges are non-refundable.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Raishay reserves the right to cancel any order due to stock unavailability, payment verification issues, or other unforeseen circumstances. Customers will be informed promptly.

Order Enquiries & Complaints

* Order-related enquiries should be made within 15 working days of placing the order.
* Complaints regarding damaged, defective, incorrect, or incomplete deliveries must be submitted within 7-days of receiving the parcel.

Requests made after this period may not be accepted.

Missing or Out-of-Stock Items

Although we strive to ship every order complete, an item may occasionally become unavailable.

In such cases:

  • Available products will be dispatched without unnecessary delay.
  • Missing items will be communicated to the customer.
  • Eligible refunds or store credit will be provided where applicable.
  • If you believe an item is missing, please contact Customer Support with your Order Number.

Wallet & Online Payment Orders

For payments made through digital wallets or online banking (such as JazzCash, EasyPaisa, UPaisa, Zindagi, or Bank Transfer):

If an item becomes unavailable after payment, the amount may be refunded or issued as a Raishay Store Credit, depending on the situation.
Store Credit can be used on future purchases through our website.

Who Can Request a Return or Exchange?

You may apply if:

  • The product is damaged, defective, stained, or incomplete.
  • You received the wrong item.
  • The size delivered differs from the size ordered.
  • The product remains unused, with original labels, packaging, and accessories intact.

How to Request an Exchange

To start an exchange request:

1. Contact our Customer Support within 7 days of receiving your order.
2. Provide your Order Number, product images, and a brief explanation.
3. Wait for approval from our support team.
4. Once approved, return the item following the instructions provided.

Unless the error is on our part, customers are responsible for return shipping charges.

Processing Time

After receiving your returned item, our Quality Control team will inspect it.

Approved exchanges are generally processed within 5–7 working days.

During sale events, holidays, or peak seasons, processing may take up to 14 working days.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our Customer Support team.

Thank you for choosing Raishay. We appreciate your trust and are committed to providing you with premium products and excellent service.