Return & Exchange Policy

Last Updated: July 2026

At Raishay, we carefully inspect every product before dispatch to ensure the highest quality. Please read our Return & Exchange Policy before placing your order.

No Refund Policy

Raishay follows a No Cash Refund policy. Refunds are only approved in exceptional cases outlined below.

Exchange Eligibility

Exchange requests must be made within 7 days of receiving your order.

Products are eligible for exchange only if:

  • You received the wrong item.
  • The product has a manufacturing defect.
  • The item was damaged during delivery.
  • You received the wrong size.

To qualify, the product must be:

  • Unused, unwashed, and unworn.
  • Returned with original tags and packaging.

Items Not Eligible

The following items cannot be returned or exchanged:

  • Sale or discounted items.
  • Promotional purchases.
  • Used, washed, altered, or damaged products.
  • Change-of-mind requests.
  • Minor colour variations due to screen settings or photography.

International Orders

International orders are not eligible for returns, exchanges, or refunds unless the product has a verified manufacturing defect or an incorrect item was delivered.

Refund Exceptions

Refunds may only be approved if:

  • The ordered item is unavailable after confirmation.
  • A manufacturing defect is verified and replacement is not possible.
  • An incorrect product was delivered and cannot be replaced.

Approved refunds are issued to the original payment method within 7–15 working days. Shipping charges are non-refundable.

Order Cancellation

Orders may be cancelled before dispatch only. Once shipped, orders cannot be cancelled.

How to Request an Exchange

To request an exchange:

  1. Contact Customer Support within 7 days.
  2. Provide your Order Number, product images, and reason for the request.
  3. Wait for approval before returning the product.

Unless the error is ours, customers are responsible for return shipping costs.

Processing Time

Approved exchanges are processed within 5–7 working days. During sale periods or holidays, processing may take up to 14 working days.

Contact Us

For any questions regarding returns or exchanges, please contact our Customer Support.

Email: raishay@gmail.com

WhatsApp: +92 315 6113333