Shipping Policy

Last Updated: July 2026

At Raishay, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.

Cash on Delivery (COD)

  • Cash on Delivery (COD) is available only within Pakistan and only for the Unstitched category.
  • COD is not available for stitched products or international orders.
  • Customers selecting COD are requested to make the payment upon delivery before receiving the parcel, in accordance with the courier company's security procedures.

International Orders

  • All international orders require 100% advance payment before dispatch.
  • International orders are not eligible for Cash on Delivery (COD).

Shipping Partners

All orders are dispatched through reliable government-registered and trusted courier companies to ensure secure and timely delivery.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation or payment verification.
  • Orders placed on Sundays or Pakistan's public holidays will be processed on the next working day.

Estimated Delivery Time

Within Pakistan

  • Estimated delivery time: 3–7 business days, depending on your location.

International Orders

  • Delivery times vary depending on the destination country, customs clearance, and local courier services.

Please note that international customers are responsible for any applicable customs duties, import taxes, or other government charges imposed by their country.

Shipping Charges

Shipping charges are calculated during checkout and depend on:

  • Delivery location
  • Order weight and value
  • Selected shipping method

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available), allowing you to monitor your shipment.

Delivery Delays

Estimated delivery times are provided for guidance only. Delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Customs clearance
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

During seasonal sales, promotional campaigns, or high-order periods, deliveries may take longer than usual. If significant delays occur, we will make reasonable efforts to notify you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including their full address and contact details.

Raishay is not responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged, appears to have been tampered with, or is not delivered within the expected timeframe, please contact our Customer Support within 7 days of the expected delivery date.

Customers are advised not to accept any parcel that is opened, damaged, or appears tampered with. Please reject such parcels at the time of delivery and notify our support team immediately.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: raishay@gmail.com

WhatsApp: +92 315 6113333